Shipping policy

Shipping Policy

1. Order Processing

We ship refrigerants worldwide. Orders are typically processed within 1–2 business days after payment confirmation, excluding weekends and holidays.

Please note that processing times may be extended due to compliance checks, customs requirements, or high order volumes. If a significant delay occurs, we will notify you via email.

2. Secure & Compliant Packaging

All products are packaged in certified, leak-proof cylinders and prepared in full compliance with applicable safety and shipping regulations. This ensures safe handling during both domestic and international transit.

3. Free Worldwide Shipping

We offer free standard shipping worldwide on all orders.

For urgent deliveries, express shipping is available upon request and may incur additional charges.

4. Shipping Timeframes

Estimated delivery times are as follows:

  • Standard Shipping: 5–15 business days

  • Express Shipping: Varies depending on destination

Please note that delivery times are estimates and may be affected by customs clearance, carrier delays, regulatory inspections, or weather conditions.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

Kindly allow 24–48 hours for tracking information to become available.

6. Customs, Duties & Import Regulations

International shipments may be subject to customs inspections and import regulations depending on the destination country.

  • We cover all applicable customs duties, taxes, and import fees, so you will not be charged additional costs upon delivery.

  • Customers are responsible for ensuring that the product is permitted for import in their country.

  • While we handle all duties and taxes, we are not responsible for delays, inspections, or actions taken by customs authorities.

7. Damaged, Incorrect, or Missing Orders

If your order arrives damaged, incorrect, or incomplete, please contact us within 48 hours of delivery.

Include clear photos and your order details. Approved claims will be resolved with a replacement or refund, at our discretion.

8. Lost or Delayed Shipments

Once an order has been handed over to the carrier, shipping and delivery are outside of our control. We are not responsible for delays caused by carriers or customs authorities.

If your shipment is confirmed lost in transit, we will assist you by working with the carrier to help resolve the issue.

9. Incorrect Shipping Information

Please ensure all shipping details are accurate at checkout. We are not responsible for orders shipped to incorrectly provided addresses.

10. Contact Us

For any shipping-related questions or concerns, please contact us:
📧 Support@purecylinder.shop